Privacy Policy
PRIVACY POLICY
Rhino Linings Corporation (“we,” “us” or “Rhino”) respects the privacy of our customers. This privacy policy statement is designed to help you understand what information we gather through our eorder.rhinolinings.com site (“Site”), how we use that information and who we share it with. Because the Site will continue to implement new technologies and improve the services and features we provide, this policy is subject to change without prior notice. In other words, we reserve the right to make changes to this policy at any time, but will alert you that changes have been made by indicating at the top of the privacy policy the date it was last updated. Any changes to this policy will be posted and become effective immediately. For that reason, we encourage you to review the privacy policy periodically as all changes will be posted. By accessing and/or using this Site, you agree to and accept the terms of the privacy policy in effect at that time.
YOUR INFORMATION WE MAY GATHER
As an authorized customer of Rhino, you have previously given us your contact information as well as payment information associated with your account. The Site is a web portal to allow you to directly access your account and place orders for our products. When you visit the Site we will not collect any additional personal information about you unless you provide it to us voluntarily. Our primary goal in collecting personal information from you when you visit the Site is to provide you a seamless and customized shopping experience. We may collect personal information that you provide us when you:
Access your account with Rhino to change your password or access your order history;
Purchase, order, return, exchange or request certain information about our products and services;
Request warranty or product repair services;
Contact our customer service desk;
Send us an e-mail (or fill in one of the forms on the Site – for purposes of this document, filling in such a form is considered the equivalent of sending an e-mail).
In addition, when you return previously purchased merchandise or request a refund or exchange, you may be asked to provide your customer number, your name, address, phone number or credit card details. We collect this information to help prevent fraud.
We do collect the IP (Internet protocol) addresses of all visitors to our Site and other related information such as but not limited to email addresses, product item browsed and product item ordered.
We may also collect personal information about you from our service providers. Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.
HOW WE USE YOUR INFORMATION
If you choose to place orders for products from the Site, we will use the following information you had previously provided to us during your on-boarding process so that we can fulfill your order:
- First and Last Name
- Contact Phone Number(s)
- Shipping & Billing Addresses
- E-mail Address
- Credit Card Account Information
This information resides in our order system and is associated with your account with Rhino. We use this information for the sole purpose of fulfilling your order.
Your order information will also be used to track and analyze shopping trends and to provide you with access to your order history.
We additionally use your IP (Internet protocol) address and page clicks to improve our customers’ experience as well as to track and analyze shopping trends.
WITH WHOM WE MAY SHARE YOUR INFORMATION
We do NOT sell any of the personal information you specifically provide to complete your order to any third party under any circumstances. We request a contact phone number in case one of our customer service representatives would need to provide order and/or delivery assistance. We value your business and respect your privacy.
Your shipping information will be shared on a confidential basis with our delivery partners and delivery service providers to fulfill your orders with Rhino.
We may share information with governmental agencies or other companies assisting us in fraud prevention, investigation or debt collection. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or ,(3) investigating fraud which has already taken place; or, (4) assisting us in collecting a debt owed by you. The information is not provided to these companies for marketing purposes.
In the unlikely event that Rhino Linings Corporation sells or transfers all or a portion of its business or assets to a third party acquirer, we reserve the right to transfer any information we have about you.
HOW YOU CAN MAKE CHANGES TO YOUR INFORMATION
If you ever need to view, change, update and/or delete any of your registration information, log in and click “Your Account” at the top of the screen. You will be taken to a page where you can access your information so that you may edit it.
HOW DO WE KEEP YOUR INFORMATION SECURE
We will maintain the confidentiality of all personal information collected on our Site, from our customer service desk and from our service providers and will only disclose such information to employees and service providers who require such information for the purposes described in this Privacy Policy.
Rhino takes the following measures to protect your personal information collected on the Site:
When you place orders on our Site, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Site from capturing and viewing your personal information.
To provide you with an increased level of security, online access to your personal information is protected with a password you select immediately after the initial logon process. If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
We strongly recommend that you do not disclose your password to anyone. Rhino will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).
Since any order information you provide to us on our Site will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Site. No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, we cannot ensure or warrant the security of any information you transmit to us on our Site.
We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
LINKS TO OTHER WEBSITES
The privacy practices set forth in this privacy policy are for this Site only. Our site includes hyperlinks to other websites. We do not provide any personally identifiable customer information to these third-party websites (except for the sole purpose of fulfilling your orders.) If you link to other websites, please review the privacy policies posted at those sites
and contact said websites directly with any inquiries. We do not have access to or control over the features that are used and their respective policies.
PRIVACY CONTACT INFORMATION
eorder.rhinolinings.com is the Rhino Linings Corporation’s secured Web store for authorized customers. We are the world leader in sprayed and/or rolled polyurethane, polyurea, polyaspartic and epoxy coatings and linings for vehicle, industrial, military, municipal and residential applications. If you have any questions, concerns or comments about our privacy policy you may contact us using the information below:
By Form: Contact Us
By Mail at (please include your e-mail address and phone number with your correspondence along with the information needed to support your request):
- Rhino Linings Corporation
- 9747 Businesspark Avenue
- San Diego, CA 92131
Copyright © 2019 by Rhino Linings Corporation. All rights reserved.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
We reserve the right to make changes to this policy. Any changes to this policy will be posted.